FAQs

FAQs

Q: When will I receive my order?

A: Items are usually shipped in 1-2 working days after payment received. as for the customized dress , we can only ship them out in our promised handing time .

We cooperate with China Post office,TNT, DHL,EMS,UPS etc.,what's more, we can ship from USA,UK,France,Germany wearhouse which will take less time to arrival. But it takes long time to some far away counties, such as Brazil, Chile, Uruguay, Argentina,Ecuador, italy, Indonesia and so on, just be patiently ! To remoted area, we will charge more of the shipping fee.

 

if the customer pull back or bought the wrong item,want a full refund,if package is unsent, cancel the order and give a full refund;but once the parcel has been shipped out,we are sorry you can not apply for a refund,except has not received or lost.


Q: If not satisfied with the product can return?

A: Of course, But all returned items must be:

      ● in new condition

      ● cannot be tried on or worn

      ● with all original packaging and tags attached

      ● sent back within 5 days of receipt

 

Items that do not meet these criteria will be charged a 50% fee OR you can opt to have the items sent back; standard Domestic or International reshipping fees will be charged. Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages. Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.


Q: I am worried about sizing and the exact size and fit of the dress. How can I make sure I order the correct size and fit?

A: For stock dress,plz Compare your unique measurements with our measuring guide, use our made-to-order model which allows us to make your dress based on your exact measurements for a custom-fit dress. If your size is between two size, please choose the bigger size and plan on having it altered!

If the size is customized . you can provide us the according size as our request.


Q: Can I order the stocked dress in a different fabric/color?

A: Each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.